Home Boxmakers: Overview 970B 970A 872 870 Slitters: Overview 280/282 270/272 Other Equipment: CP1 Punch Request Info Contact us Support Box Styles FAQ About EZ Box Resources | -- Customer Support -- For Operational or Technical Support - - in the English language, please contact EZ Box Machinery (see below) - in languages other than English, please contact your agent or distributor Support Options from EZ Box Machiney: | | Speak to a Service Technician via Phone: | Usually Monday-Friday, excluding holidays, 7am-4pm, EST (For phone numbers, see Contact Us.) Charges: None. | | Correspond with a Service Technician Via Email: | Email support08@ezbox.com with your requests. - Please be specific, and attach a picture, if applicable. - Include your name, position, and company - Support email is checked periodically throughout the working day, usually twice a day on weekends and holidays. - Response is usually same day (if received late, next day) Charges: None. | | Visit by Service Technician On-site: | You'll probably never need one! If any issue arises, it's probably simple and can be resolved over the phone. But if needed, EZB can usually respond within a day or two of your request. Charges: Time and expenses. Please contact for current rates. | | | | EZ Boxmaker Programs - Current: | Program updates are available to customers at no charge. Please request your update via email to support08@ezbox.com Updates will be emailed. You may upload to your equipment via laptop or desktop computer*. EZ Boxmaker, current program versions: | | Model 870 | EZB-IDCSS v 3.313 | | Model 872 | EZB-IDCSS v 4.23 | | Model 970A | EZB-IDCSS v 5.202 | | Model 970B | EZB-AB v 080417 | | EZ Slitter (Automatic Backstop), current program: | | Any Model | EZB-IDCSS v 1.12 | | | |
*Requirements for uploading EZB-IDCSS software into EZ Box machinery: 1. Software: a. Program to be uploaded (emailed from EZ Box Machinery) b. IDC Application Developer (shipped with your equipment; free download available) 2. Hardware a. EZ Boxmaker, post 1998. (For boxmakers manufactured before 1998, please contact EZ Box Machinery) b. IBM compatible laptop or personal computer, operating MS Windows c. Programming cable (9-pin DIN to 5-pin Phoenix, shipped with your equipment) Requirements for uploading EZB-AB software into EZ Box machinery: 1. Software: a. Program to be uploaded (emailed from EZ Box Machinery) 2. Hardware a. CF card reader / writer (shipped with your equipment) b. CF card (shipped with your equipment) b. IBM compatible laptop or personal computer, operating MS Windows |